/* Bandeja Salud Neuromuscular · colores de la marca (tema de la web de Salud Neuromuscular) */
:root {
  --navy: #154c67;
  --navy-dark: #0e3548;
  --navy-soft: #e8eff3;
  --navy-line: #c9dce7;
  --crimson: #dd063d;
  --crimson-soft: #fdeaf0;
  --plum: #871c4a;
  --ink: #1b2430;
  --muted: #6b7683;
  --line: #e3e8ec;
  --bg: #f2f5f7;
  --white: #ffffff;
  --ok: #16794c;
  --ok-soft: #e3f4ec;
  --warn: #9a5b00;
  --warn-soft: #fff3dc;
  --violet: #5b3a8e;
  --violet-soft: #efe8f9;
  --sombra: 0 1px 2px rgba(14, 53, 72, .06), 0 4px 16px rgba(14, 53, 72, .06);
  --font: system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
}
* { box-sizing: border-box; }
html, body, #app { height: 100%; }
body { margin: 0; font-family: var(--font); font-size: 15px; line-height: 1.4; color: var(--ink); background: var(--bg); -webkit-font-smoothing: antialiased; overflow: hidden; }
button, input, select, textarea { font: inherit; color: inherit; }
button { cursor: pointer; }
a { color: var(--navy); }
.oculto { display: none !important; }
.arranque { text-align: center; color: var(--muted); margin-top: 30vh; }
:focus-visible { outline: 3px solid rgba(21, 76, 103, .35); outline-offset: 2px; }

/* ---------- Botones y campos ---------- */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; border: 1px solid var(--line); background: var(--white); border-radius: 999px; padding: 8px 16px; font-weight: 600; font-size: 14px; white-space: nowrap; transition: background .15s, border-color .15s; }
.btn:hover { border-color: var(--navy); }
.btn:disabled { opacity: .55; cursor: default; }
.btn-primario { background: var(--navy); border-color: var(--navy); color: var(--white); }
.btn-primario:hover { background: var(--navy-dark); border-color: var(--navy-dark); }
.btn-rojo { background: var(--crimson); border-color: var(--crimson); color: var(--white); }
.btn-rojo:hover { background: #b80533; border-color: #b80533; }
.btn-chico { padding: 6px 12px; font-size: 13px; }
.btn-icono { display: inline-flex; align-items: center; justify-content: center; width: 36px; height: 36px; border: none; background: transparent; border-radius: 10px; font-size: 18px; line-height: 1; color: var(--muted); flex: 0 0 auto; }
.btn-icono:hover { background: var(--navy-soft); color: var(--navy); }
.btn-icono.activo { background: var(--navy-soft); color: var(--navy); }
.campo { display: block; margin-bottom: 14px; }
.campo span { display: block; font-size: 13px; font-weight: 600; color: var(--muted); margin-bottom: 5px; }
.campo input, .campo select, .campo textarea { width: 100%; border: 1px solid var(--line); border-radius: 10px; padding: 10px 12px; background: var(--white); outline: none; }
.campo input:focus, .campo select:focus, .campo textarea:focus { border-color: var(--navy); box-shadow: 0 0 0 3px rgba(21, 76, 103, .12); }
.error-form { color: var(--crimson); font-size: 14px; min-height: 20px; margin: 0 0 10px; }
.nota { color: var(--muted); font-size: 13px; }
svg.ico { width: 1em; height: 1em; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }

/* ---------- Pantallas de acceso ---------- */
.acceso { height: 100%; overflow-y: auto; display: flex; align-items: center; justify-content: center; padding: 24px 16px; background: linear-gradient(160deg, var(--navy) 0, var(--navy) 38%, var(--bg) 38%); }
.tarjeta-acceso { width: 100%; max-width: 390px; background: var(--white); border-radius: 20px; padding: 30px 26px; box-shadow: 0 16px 40px rgba(14, 53, 72, .18); }
.marca { display: flex; align-items: center; gap: 10px; margin-bottom: 20px; }
.marca img { width: 48px; height: 48px; }
.marca strong { display: block; font-size: 17px; color: var(--navy); }
.marca small { color: var(--muted); }
.tarjeta-acceso h1 { font-size: 21px; margin: 0 0 6px; }
.tarjeta-acceso p { margin: 0 0 18px; color: var(--muted); }
.tarjeta-acceso .btn { width: 100%; padding: 12px; }

/* ---------- Estructura ---------- */
.app { height: 100%; display: flex; flex-direction: column; }
.barra { display: flex; align-items: center; gap: 12px; height: 56px; padding: 0 16px; background: var(--navy); color: var(--white); flex: 0 0 auto; }
.barra .marca { margin: 0; min-width: 0; }
.barra .marca img { width: 36px; height: 36px; border-radius: 50%; background: var(--white); padding: 2px; }
.barra .marca strong { color: var(--white); font-size: 15px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.barra .marca > div { min-width: 0; }
.barra .marca small { color: rgba(255, 255, 255, .72); font-size: 12px; white-space: nowrap; }
.barra .espacio { flex: 1; }
.barra .btn-icono { color: rgba(255, 255, 255, .85); }
.barra .btn-icono:hover { background: rgba(255, 255, 255, .12); color: var(--white); }
.barra .btn { background: transparent; border-color: rgba(255, 255, 255, .35); color: var(--white); }
.barra .btn:hover { border-color: var(--white); background: rgba(255, 255, 255, .08); }
.yo { display: flex; align-items: center; gap: 8px; font-size: 13px; color: rgba(255, 255, 255, .9); }
.yo .avatar { width: 30px; height: 30px; flex-basis: 30px; font-size: 12px; background: rgba(255, 255, 255, .16); color: var(--white); }
.layout { flex: 1; min-height: 0; display: grid; grid-template-columns: 360px minmax(0, 1fr) 340px; }
.layout.sin-ficha { grid-template-columns: 360px minmax(0, 1fr); }
.layout.sin-ficha .panel-ficha { display: none; }
.panel { min-height: 0; min-width: 0; display: flex; flex-direction: column; background: var(--white); overflow: hidden; }
.panel-lista { border-right: 1px solid var(--line); }
.panel-ficha { border-left: 1px solid var(--line); background: #fafbfc; }

/* ---------- Lista ---------- */
.lista-cabecera { padding: 14px 14px 10px; border-bottom: 1px solid var(--line); flex: 0 0 auto; }
.lista-cabecera h2 { font-size: 18px; margin: 0 0 10px; color: var(--navy-dark); }
.buscar-caja { position: relative; }
.buscar-caja svg { position: absolute; left: 12px; top: 50%; transform: translateY(-50%); color: var(--muted); font-size: 16px; }
.buscar { width: 100%; border: 1px solid transparent; border-radius: 10px; padding: 9px 12px 9px 36px; background: var(--bg); outline: none; }
.buscar:focus { border-color: var(--navy); background: var(--white); }
.pestanas { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 4px; margin-top: 10px; background: var(--bg); border-radius: 10px; padding: 4px; }
.pestana { border: none; background: transparent; border-radius: 8px; padding: 7px 4px; font-size: 12.5px; font-weight: 600; color: var(--muted); display: flex; flex-direction: column; align-items: center; gap: 1px; min-width: 0; }
.pestana span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 100%; }
.pestana b { font-size: 15px; color: var(--ink); line-height: 1.1; }
.pestana:hover { color: var(--navy); }
.pestana.activo { background: var(--white); color: var(--navy); box-shadow: var(--sombra); }
.pestana.activo b { color: var(--navy); }
.pestana.urgente b { color: var(--crimson); }
.lista { flex: 1; min-height: 0; overflow-y: auto; overscroll-behavior: contain; }
.vacio { padding: 36px 24px; text-align: center; color: var(--muted); }
.vacio strong { display: block; color: var(--ink); margin-bottom: 4px; }
.item { display: flex; gap: 12px; width: 100%; text-align: left; border: none; border-left: 3px solid transparent; background: var(--white); padding: 12px 14px 12px 11px; border-bottom: 1px solid var(--line); align-items: flex-start; }
.item:hover { background: #f7f9fa; }
.item.activo { background: var(--navy-soft); border-left-color: var(--navy); }
.avatar { flex: 0 0 42px; width: 42px; height: 42px; border-radius: 50%; background: var(--navy-soft); color: var(--navy); display: inline-flex; align-items: center; justify-content: center; font-weight: 700; font-size: 15px; position: relative; }
.avatar svg.ico { font-size: 20px; }
.avatar.escalado { background: var(--crimson-soft); color: var(--crimson); }
.punto { position: absolute; right: -1px; top: -1px; width: 12px; height: 12px; border-radius: 50%; background: var(--crimson); border: 2px solid var(--white); }
.item-cuerpo { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 3px; }
.item-fila { display: flex; align-items: baseline; gap: 8px; min-width: 0; }
.item-nombre { flex: 1; min-width: 0; font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.item.sin-leer .item-nombre { font-weight: 800; color: var(--navy-dark); }
.item-hora { font-size: 12px; color: var(--muted); flex: 0 0 auto; }
.item.sin-leer .item-hora { color: var(--crimson); font-weight: 700; }
.item-texto { font-size: 13.5px; color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.item.sin-leer .item-texto { color: var(--ink); }
.etiquetas { display: flex; flex-wrap: wrap; gap: 4px; margin-top: 3px; }
.tag { display: inline-flex; align-items: center; gap: 4px; border-radius: 999px; padding: 2px 8px; font-size: 11.5px; font-weight: 700; background: var(--bg); color: var(--muted); white-space: nowrap; }
.tag::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: currentColor; opacity: .8; }
.tag.sin-punto::before { display: none; }
.tag-pendiente { background: var(--warn-soft); color: var(--warn); }
.tag-a_cotizar { background: var(--violet-soft); color: var(--violet); }
.tag-validado { background: var(--ok-soft); color: var(--ok); }
.tag-descartado { background: var(--bg); color: var(--muted); }
.tag-humano { background: var(--crimson-soft); color: var(--crimson); }
.tag-alerta { background: var(--crimson); color: var(--white); }
.tag-ventana { background: #f1f1f1; color: #5c5c5c; }
.lista-titulo { display: flex; align-items: center; gap: 8px; margin-bottom: 10px; }
.lista-titulo h2 { margin: 0; flex: 1; }
.aviso-boton { border: 1px solid #f1d29b; background: var(--warn-soft); color: var(--warn); border-radius: 999px; padding: 5px 11px; font-size: 12.5px; font-weight: 700; white-space: nowrap; }
.aviso-boton:hover { border-color: var(--warn); }
.modal-avisos { max-width: 640px; display: flex; flex-direction: column; overflow: hidden; }
.modal-avisos .lista-avisos { flex: 1; min-height: 0; overflow-y: auto; margin: 0 -22px; padding: 4px 22px; }
.modal-pie { display: flex; justify-content: flex-end; padding-top: 14px; margin-top: 8px; border-top: 1px solid var(--line); }
.tarjeta-aviso { border: 1px solid var(--line); border-left: 4px solid var(--warn); border-radius: 12px; padding: 11px 13px; margin-bottom: 10px; background: var(--white); font-size: 13.5px; }
.tarjeta-aviso.alta { border-left-color: var(--crimson); background: #fffafb; }
.tarjeta-aviso.atendida { border-left-color: var(--ok); background: var(--white); opacity: .85; }
.tarjeta-aviso-cabecera { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.tarjeta-aviso-cabecera strong { flex: 1; min-width: 160px; font-size: 14px; }
.tarjeta-aviso p { margin: 6px 0 10px; white-space: pre-wrap; overflow-wrap: anywhere; line-height: 1.45; }
.avisos-sistema {border-top: 1px solid var(--line); background: #fffaf2; max-height: 38%; overflow-y: auto; flex: 0 0 auto; }
.avisos-sistema summary { padding: 11px 14px; font-weight: 700; font-size: 13.5px; color: var(--warn); cursor: pointer; list-style: none; display: flex; align-items: center; gap: 8px; }
.avisos-sistema summary::-webkit-details-marker { display: none; }
.avisos-sistema summary::after { content: '▾'; margin-left: auto; }
.avisos-sistema[open] summary::after { content: '▴'; }
.aviso-sistema { padding: 8px 14px 10px; border-top: 1px solid #f3e6cf; font-size: 13px; }
.aviso-sistema p { margin: 3px 0 8px; white-space: pre-wrap; overflow-wrap: anywhere; }

/* ---------- Chat ---------- */
.panel-chat { background: var(--bg); }
.chat-vacio { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center; color: var(--muted); text-align: center; padding: 24px; }
.chat-vacio img { width: 96px; opacity: .9; margin-bottom: 14px; }
.chat-vacio strong { color: var(--ink); font-size: 17px; margin-bottom: 4px; }
.chat-vacio p { margin: 0; max-width: 340px; }
.chat-cabecera { display: flex; align-items: center; gap: 12px; min-height: 64px; padding: 10px 16px; background: var(--white); border-bottom: 1px solid var(--line); flex: 0 0 auto; }
.chat-titulo { flex: 1; min-width: 0; }
.chat-titulo strong { display: block; font-size: 16px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.chat-titulo small { display: block; color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.chat-acciones { display: flex; align-items: center; gap: 6px; flex: 0 0 auto; }
.select-estado { border: 1px solid var(--line); border-radius: 999px; padding: 7px 30px 7px 12px; background: var(--white); font-weight: 600; font-size: 13px; appearance: none; -webkit-appearance: none; background-image: linear-gradient(45deg, transparent 50%, var(--muted) 50%), linear-gradient(135deg, var(--muted) 50%, transparent 50%); background-position: right 14px center, right 9px center; background-size: 5px 5px; background-repeat: no-repeat; }
.select-estado.pendiente { background-color: var(--warn-soft); color: var(--warn); border-color: transparent; }
.select-estado.a_cotizar { background-color: var(--violet-soft); color: var(--violet); border-color: transparent; }
.select-estado.validado { background-color: var(--ok-soft); color: var(--ok); border-color: transparent; }
.franja-atencion { display: flex; align-items: center; gap: 12px; padding: 8px 16px; font-size: 13.5px; flex: 0 0 auto; border-bottom: 1px solid var(--line); }
.franja-atencion.humano { background: var(--crimson-soft); color: var(--plum); }
.franja-atencion.bot { background: var(--navy-soft); color: var(--navy-dark); }
.franja-atencion .texto { flex: 1; min-width: 0; }
.franja-atencion .texto b { display: block; }
.franja-atencion .texto small { display: block; opacity: .85; }
.mensajes { flex: 1; min-height: 0; overflow-y: auto; overscroll-behavior: contain; padding: 18px 6% 10px; }
.dia { text-align: center; margin: 14px 0 10px; }
.dia span { background: var(--white); border-radius: 999px; padding: 4px 12px; font-size: 12px; color: var(--muted); box-shadow: var(--sombra); }
.burbuja { width: fit-content; max-width: min(72%, 620px); margin: 3px 0; padding: 8px 12px 6px; border-radius: 14px; background: var(--white); white-space: pre-wrap; overflow-wrap: anywhere; line-height: 1.42; box-shadow: 0 1px 1px rgba(14, 53, 72, .08); }
.burbuja.in { border-top-left-radius: 4px; }
.burbuja.out { margin-left: auto; border-top-right-radius: 4px; background: #dcebf3; }
.burbuja.equipo { background: var(--navy); color: var(--white); }
.burbuja.equipo a { color: var(--white); }
.burbuja.sistema { background: #f1ecf6; }
.burbuja.fallido { box-shadow: 0 0 0 2px var(--crimson); }
.burbuja + .burbuja.in, .burbuja.out + .burbuja.out { margin-top: 2px; }
.burbuja .autor { display: block; font-size: 11.5px; font-weight: 700; margin-bottom: 2px; opacity: .72; }
.burbuja .meta { display: block; text-align: right; font-size: 11px; opacity: .6; margin-top: 2px; }
.burbuja .error-envio { display: block; color: var(--crimson); font-size: 12px; font-weight: 600; margin-top: 4px; white-space: normal; }
.burbuja.equipo .error-envio { color: #ffd0dc; }
.media { display: block; font-size: 12.5px; font-weight: 700; color: var(--plum); margin-bottom: 3px; }
.burbuja.equipo .media { color: #ffd0dc; }
.redactar { padding: 10px 16px 12px; background: var(--white); border-top: 1px solid var(--line); flex: 0 0 auto; }
.estado-ventana { display: flex; align-items: center; gap: 6px; font-size: 12.5px; color: var(--muted); margin: 0 0 8px; }
.estado-ventana.cerrada { color: var(--warn); font-weight: 600; }
.fila-redactar { display: flex; gap: 8px; align-items: flex-end; background: var(--bg); border: 1px solid var(--line); border-radius: 22px; padding: 4px 4px 4px 14px; }
.fila-redactar:focus-within { border-color: var(--navy); background: var(--white); box-shadow: 0 0 0 3px rgba(21, 76, 103, .1); }
.fila-redactar textarea { flex: 1; resize: none; border: none; background: transparent; padding: 8px 0; max-height: 160px; min-height: 36px; outline: none; line-height: 1.35; }
.btn-enviar { width: 40px; height: 40px; border-radius: 50%; border: none; background: var(--navy); color: var(--white); display: inline-flex; align-items: center; justify-content: center; font-size: 18px; flex: 0 0 auto; }
.btn-enviar:hover { background: var(--navy-dark); }
.btn-enviar:disabled { opacity: .5; cursor: default; }
.redactar .nota { margin: 6px 4px 0; font-size: 12px; }
.plantilla-form { display: grid; gap: 8px; }
.plantilla-form .campo { margin: 0; }
.vista-previa { background: var(--bg); border-radius: 10px; padding: 8px 10px; font-size: 13.5px; white-space: pre-wrap; }
.sin-plantillas { background: var(--warn-soft); color: var(--warn); border-radius: 10px; padding: 10px 12px; font-size: 13.5px; }

/* ---------- Ficha ---------- */
.ficha-cabecera { display: flex; align-items: center; gap: 6px; min-height: 64px; padding: 10px 10px 10px 16px; border-bottom: 1px solid var(--line); background: var(--white); flex: 0 0 auto; }
.ficha-cabecera strong { flex: 1; font-size: 15px; }
.ficha { flex: 1; min-height: 0; overflow-y: auto; overscroll-behavior: contain; padding: 4px 16px 24px; }
.perfil { text-align: center; padding: 18px 0 14px; border-bottom: 1px solid var(--line); }
.perfil .avatar { width: 64px; height: 64px; flex-basis: 64px; font-size: 22px; margin-bottom: 8px; }
.perfil strong { display: block; font-size: 16px; }
.perfil small { display: block; color: var(--muted); margin-bottom: 10px; }
.seccion { padding: 14px 0; border-bottom: 1px solid var(--line); }
.seccion:last-child { border-bottom: none; }
.seccion h3 { font-size: 12px; text-transform: uppercase; letter-spacing: .05em; color: var(--muted); margin: 0 0 8px; }
.dato { display: flex; gap: 8px; font-size: 13.5px; margin: 5px 0; }
.dato b { flex: 0 0 88px; color: var(--muted); font-weight: 600; }
.dato span { flex: 1; min-width: 0; overflow-wrap: anywhere; }
.caja { background: var(--white); border: 1px solid var(--line); border-radius: 12px; padding: 10px 12px; margin-bottom: 8px; font-size: 13.5px; }
.caja strong { display: block; margin-bottom: 2px; }
.caja .nota { display: block; }
.alerta-ficha.pendiente { border-color: #f4c7d3; background: #fff7f9; }
.alerta-ficha p { margin: 4px 0 8px; white-space: pre-wrap; overflow-wrap: anywhere; }

/* ---------- Ventanas y avisos ---------- */
.fondo-modal { position: fixed; inset: 0; background: rgba(14, 53, 72, .45); display: flex; align-items: center; justify-content: center; padding: 16px; z-index: 50; }
.modal { width: 100%; max-width: 580px; max-height: 90vh; overflow-y: auto; background: var(--white); border-radius: 18px; padding: 22px; box-shadow: 0 20px 50px rgba(0, 0, 0, .2); }
.modal h2 { margin: 0 0 4px; font-size: 19px; color: var(--navy-dark); }
.modal h3 { font-size: 15px; margin: 4px 0 12px; }
.modal-cabecera { display: flex; align-items: flex-start; gap: 10px; margin-bottom: 12px; }
.modal-cabecera > div { flex: 1; }
.tabla-usuarios { width: 100%; border-collapse: collapse; font-size: 14px; margin: 8px 0 20px; }
.tabla-usuarios td { padding: 10px 6px; border-bottom: 1px solid var(--line); vertical-align: middle; }
.tabla-usuarios td:last-child { text-align: right; white-space: nowrap; }
.form-invitar { display: grid; grid-template-columns: 1fr 1fr; gap: 0 12px; padding-top: 6px; border-top: 1px solid var(--line); }
.form-invitar .ancho { grid-column: 1 / -1; }
.enlace-invitacion { background: var(--ok-soft); border-radius: 12px; padding: 12px; margin-top: 10px; font-size: 13.5px; }
.enlace-invitacion code { display: block; word-break: break-all; background: var(--white); border-radius: 8px; padding: 8px; margin: 8px 0; font-size: 12.5px; }
.toasts { position: fixed; left: 50%; bottom: 24px; transform: translateX(-50%); display: flex; flex-direction: column; gap: 8px; z-index: 60; width: min(92vw, 420px); pointer-events: none; }
.toast { background: var(--ink); color: var(--white); padding: 11px 14px; border-radius: 12px; font-size: 14px; box-shadow: 0 8px 24px rgba(0, 0, 0, .2); }
.toast.error { background: var(--crimson); }
.toast.ok { background: var(--ok); }
.solo-movil { display: none !important; }

/* ---------- Pantallas medianas: la ficha se abre como panel lateral ---------- */
@media (max-width: 1279px) {
  .layout, .layout.sin-ficha { grid-template-columns: 330px minmax(0, 1fr); }
  .layout .panel-ficha, .layout.sin-ficha .panel-ficha { display: flex; position: fixed; top: 0; right: 0; bottom: 0; width: min(380px, 92vw); z-index: 40; box-shadow: -12px 0 30px rgba(0, 0, 0, .16); transform: translateX(105%); transition: transform .2s ease; }
  .layout.ficha-abierta .panel-ficha { transform: none; }
}

/* ---------- Celular: una pantalla a la vez ---------- */
@media (max-width: 860px) {
  .layout, .layout.sin-ficha { grid-template-columns: minmax(0, 1fr); }
  .panel-lista, .panel-chat { display: none; }
  .layout[data-vista="lista"] .panel-lista { display: flex; }
  .layout[data-vista="chat"] .panel-chat { display: flex; }
  .layout .panel-ficha { width: 100vw; }
  .solo-movil { display: inline-flex !important; }
  .solo-escritorio { display: none !important; }
  .barra { height: auto; min-height: 52px; padding: max(6px, env(safe-area-inset-top)) 10px 6px; }
  .barra .marca small { display: none; }
  .yo span { display: none; }
  .burbuja { max-width: 86%; }
  .mensajes { padding: 14px 10px 8px; }
  .chat-cabecera { padding: 8px 8px 8px 4px; gap: 8px; min-height: 58px; }
  .chat-cabecera .avatar { width: 36px; height: 36px; flex-basis: 36px; font-size: 13px; }
  .franja-atencion { padding: 8px 10px; }
  .redactar { padding: 8px 10px max(10px, env(safe-area-inset-bottom)); }
  .redactar .nota { display: none; }
  .form-invitar { grid-template-columns: 1fr; }
}
@media (max-width: 420px) {
  .select-estado { max-width: 118px; }
  .franja-atencion .texto small { display: none; }
}